Tech Support

e-mail will be responded to within 24 hours. We prefer e-mail because we don't want to string you along on hold or with voice mail. E-mail is the most effective way we can get to the bottom of any problems you may be having.

Enact Technology, LLC
775 Cooper Sandy Cove
Alpharetta, GA. 30004

800.650.4913
support@enacttechnology.com

Fill in the support request and then select submit. Make sure to describe exactly what is going wrong for you.

Tell us about your system, microphone and the software you are running
Most problems with USB headsets are a result of not having the correct device selected in the Sound control panel. Pick the Audio tab and be sure your device is selected. Test your microphone using the Configure button on the Settings dialog under the Profile tab. Most problems are a result of not properly training the recognition profile--right click the Speak4CAD icon in the tray and select Settings and then Profile--then click on the Command Training button. Remember that Speak4CAD has to be "listening" and AutoCAD has to be active in order for recognition to work. Review these FAQs--if you can resolve these issues we find that most technical issues will be solved.

Frequently Asked Questions
AutoCAD Command Window Width: If your command window is not wide enough you will notice that Speak4 commands are truncated.
Toshiba Laptop Note: You must download and install speak4 and then go to Settings...Control Panel...Speech and select the Microcsoft English Recognizer.
How do I set up a LISP command to load in AutoCAD? The parentheses "()" characters have special meaning in our grammar files and as such must be enclosed in braces "{}" in order to work--so to send the (btwn) command you need to type {(}btwn{)}.The tilde "~" character or {ENTER} sends a return (yes, a space works as well).AutoCAD changed the ^C keyboard cancel function around release 14 when Windows users overwhelmingly were using it for copying selections. Autodesk kept it for macros and also in keyboard shortcuts. Speak4 types commands directly to the keyboard in AutoCAD so we need to send the real cancel key which is "ESC".Our line command looks like:
{ESC}{ESC}line~If you want to load a lisp file named "door.lsp":
{(}load "c:/lispfolder/door"{)}~
How do I set up a bluetooth headset?: So here's what you have to do to use a bluetooth headset with a Windows computer with Bluetooth: (1) Make sure that the bluetooth headset is fully charged and that the latest Bluetooth driver is installed on your computer; (2) Go to the "Sounds and Audio Devices" control panel on the computer and on the "Audio" and "Voice" tabs set the default devices to "Bluetooth Audio"; (3) Put the headset in pairing mode; (4) Open "My Bluetooth Places" and click on "View Devices in Range". The ____ Headset should appear; (5) Right click on the headset icon and select "Connect Headset". You will then have to supply the PIN number provided with the headset. Successful connection will be indicated by a double green arrow appearing on the headset icon; (6) The headset should now be making periodic blue flashes and high/low tones indicating that it is in standby mode. (7) Now briefly push the main button on the headset. This should complete the connection and produce a continuous blue color and a sound. (8) Now run some audio program (e.g., Media Player) to make sure that things are working. Thanks to John Cramer.
Where can I find the commands?:·Just say "Show Commands" and select the catagory--look on our product page and where there are print ready lists of commands.
Nothing happens when I talk: Make sure you see the  listening icon in the lower right tray area.·   Make sure the application is active-click in the AutoCAD window or say "Activate AutoCAD". Speak4CAD only works in the application(s) you purchased.  Make sure your microphone is working.   Make sure you're using the correct commands--you have to say the command as programmed. Just say "show commands" to see what you can say.
My microphone does not work:· Make sure you have the correct device selected in the Sounds and Audio Control Panel under the Audio tab.· Make sure you have the correct device selected in the Speech Control Panel under the at the Audio Input button.· Check your microphone and levels in the Speech Control Panel under the Configure Microphone button. Check that the correct device is listed in the Device Manager.· Check that the microphone is working on another computer and that USB port is working with a device you know is working.
Too many stray recognitions and/or junk showing up from noise: Try more training--especially custom training for any problem words·   Check your microphone and levels in the Speech Control Panel under the Configure Microphone button. Speak softer when you set the levels.· Go to the settings, click on Profile, then set the Pronunciation Sensitivity Higher. If you do this is will cut out some of the background noise but it will also reject more commands that are not clear. (You may have to repeat commands.) Too many false recognitions:· Go to the settings, click on Profile, then set the Accuracy vs. Recognition Response time Higher/Slower. This should not affect your speed but it gives the recognition engine a few more milliseconds to find the correct command.
One or two words are never recognized or are always confused with another command: Train Speak4CAD for those words. Open the C:\Program Files\Enact Technology\Speak4CAD\Introduction.txt file. Add your problem words the beginning of the file and save it. Open this file for training and just train just your words then pick cancel. This is a good way to train your own custom commands.· Go to the settings, click on Profile, then set the Pronunciation Sensitivity Higher. If you do this is will cut out some of the background noise but it will also reject more commands that are not clear. (You may have to repeat commands.)·  Go to the settings, click on Profile, then set the Accuracy vs. Recognition Response time Higher/Slower. This should not affect your speed but it gives the recognition engine a few more milliseconds to find the correct command.
My new command is not working: Make sure it's more than one syllable long-give the microphone a chance to pick up the sound.  Make sure it is not similar to the sound of another command.  Train Speak4CAD for those words. Go to the Profile tab under Settings and edit the custom training for that specific command.Will Speak4 work with ADT and Mechanical?·   If the program is AutoCAD based, it will work (Speak4 4 sends commands to the command line).  Users are encouraged to customize speak4 to their needs.

Top Ten Speech Recognition Tips:
Set OTrack On and set OSnap On to Endpoint and Extension--Leave the rest off and say the other snaps when you need them. (No one can predict which OSnap they will need and it will always be set wrong.) Speak4CAD lets you set the snaps you need when you need them.
The fastest way to draw is with the right snaps--focus on how Object Track and Extension and Endpoint can find most of your points.
Use Tracking--Say "pick tracking" and pull the curser in the correct direction, say the distance, and press the spacebar once to set it and twice to return to the command.
Say the command options--as shown on the Command Line) like "Use close" to close a line. There is always a faster way to draw in AutoCAD--look at the command line and try the options.
Set Ortho Off and Polar On--and pull the curser in the correct direction and say the distance then hit the space bar.
End or Cancel commands by saying the next command--or press the spacebar.
Keep one hand on the mouse and the other hand with the thumb on the spacebar and the ring finger on the {Esc} key--for fast way to enter and cancel.
DO NOT TYPE--say the commands and distances--keep your eyes on the work and think ahead. (Remember to blink once in a while, studies show that people tend to stare at the screen without blinking. That makes the eyes dry and sore and tired.)
Try new things--just say the commands--be brave, you can always say "cancel".
Train the recognition engine to your voice--you can get to 100% accuracy.
You can say "cancel" and "backspace"--if you get a stray or false recognition.